Capturing the user flow through the experience is key to improvement.

View Sample User Flow and API Documentation (PDF): Various “If-Then” scenarios need to be documented, and technical constraints need to be considered as well.

How does the end-user get here? What happens if they click on something? What if something goes wrong, technically?

Client: Sears Home Services

Description: Sears Home Services has an online scheduling tool that allows users to schedule a home repair man based on availability. As part of a redesign, the current user flow needed to be reviewed and evaluated from an existing API/Error Messaging perspective.