Sample User Flows & API Documentation

Capturing the user flow through the experience is key to improvement.

View Sample User Flow and API Documentation (PDF): Various “If-Then” scenarios need to be documented, and technical constraints need to be considered as well.

How does the end-user get here? What happens if they click on something? What if something goes wrong, technically?

Client: Sears Home Services
Description: Sears Home Services has an online scheduling tool that allows users to schedule a home repair man based on availability. As part of a redesign, the current user flow needed to be reviewed and evaluated from an existing API/Error Messaging perspective.

Product, Project & Account Mgnmt

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